Refund policy

We hope that you are happy with your order but if for some reason you would like to return or exchange a product, please read the following information.

Customers in the UK have 14 days from the order date to request a refund and return the item. Customers outside of the UK have 21 days.

If you would like to refund or exchange your order, you must notify us in writing at info@casa-carta.com up to 7 working days from the day after you have received your order. 

Please note sale items are non refundable but we may exchange them if they are in the same condition in which they are purchased. Please note vintage items are non refundable and non exchangeable. Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund. 

We aim to dispatch orders within 1–2 working days, so if you want to cancel an order without incurring a cost, you need to cancel before your order is dispatched. If you do want to cancel an order before dispatch you will need to contact us via email at info@casa-carta.com. If you would like to change anything about an order please email us before the order is dispatched, to avoid having to pay for delivery again.

On receipt of your notice of order cancellation or exchange, we will contact you to confirm the return and refund amount or item exchange.

Any goods returned must be sent to:

Casacarta (Return Item) c/o PA Packaging Solutions Limited, Benwick Road Industrial Estate, Benwick Road, England, Whittlesey, PE7 2HD

When you return goods within the period specified above (other than as a result of a defect in the goods) you must pay the cost of returning the goods. We recommend you return any items by registered, signed for, or recorded delivery and purchase insurance with your carrier for the value of the merchandise.

The present right of return only applies to products that are returned in the same condition they were received with original tags and packaging intact. Any product that has been damaged or used will not be refunded.