We hope that you are happy with your order but if you would like to return or exchange an item you have 14 days from the order date to notify us and return your parcel. To return an item you must notify us in writing at firstname.lastname@example.org. However, it must be in completely re-saleable and unused condition, with all the relevant parts included in the original parcel. We will then issue a refund or credit note if preferred.
Please note that if goods have already been dispatched before cancellation the customer must incur the cost of returning the goods.
We always do everything we can to get your parcel to its destination as soon as possible.
UK orders: In the UK orders placed before 2pm will be dispatched the same day and delivered the next day in most cases. We use DPD for all UK orders. For any items that fail to be delivered, a card will be left and the item returned to the local DPD depot for personal collection or redelivery.
International orders: We can also ship to many parts of the globe in just a few days. All international deliveries are sent via an Express DHL service and you will receive a message once your parcel has been dispatched.
We are happy to say adding a gift note is simple. Just make sure you write your note at checkout and we will ensure it is printed with your order!
Yes we certainly do, you can choose from multiples of £50. The card is printed on high quality card and can then be sent to your recipient. You can choose to write your own gift note or let us add one. You can find them here
We never include receipts in our packages so do not worry about this when sending a gift. We do sometimes include a packing sheet which will not show any pricing information. Your order confirmation will be emailed to you.
ur corporate team can help you find the perfect present. Whether you want to thank and reward your employees, or send a gift to a client, we can meet your requirements. From arranging a personalised hamper or curating a bespoke gift set we are on hand to help you find the perfect gift.
If you want to add a personal touch to your gift, our studio can incorporate your logo and messaging into your gift. All orders come beautifully gift wrapped in our signature packaging.